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  2. Controlling Bookable Tables

How to Cancel Booking

Simple guide on how to Cancel a Booking

Why should you mark a “Cancel”?

  • To make table(s) available for other customers
  • So you don’t get charged/invoiced for the customer booking (we have no way of knowing who doesn't turn up unless you tell us)
  • To keep track of the customer details/reliability 

How do I mark a “Cancel” and update a booking?

 
In Grid view
 Right click on the booking you want to update
  1. Scroll down and select Cancel Booking
  2. A list of status will appear. You can select how they cancelled: Phone, Email or No Show

The system will prompt you to confirm the update. Click OK and the booking will be removed, from that day but it will stay in your database.