Learn more about the functions that are under the Menu Tab in the TMS Admin, and what they do.
"Today's Bookings"
This is a full list of bookings for the date that you select on the calendar.
This list will be loaded according to the Session/Shift selected.
To view bookings for the whole day:
1. Select the date in the calendar, and ensure Session/Shift selected is "All" on the control bar (top left)
2. Go to Menu > Today's Bookings
Pro Tips:
1. At the bottom of the window there are tick-boxes related to what you would like to view or sort by.
2. You can also Print this out each day and throughout the day if you would like to.
3. You can right click on a cancelled booking and select ‘restore’ to undo a cancellation.
"Recent Bookings"
A list of ALL bookings put in the system (both in house and online) recently.
This helps you track down misplaced reservations, and also keep track on how your future dates are building up.
"Find a Customer"
Use this to Find an existing Customer profile, or, to Create a new one.
You can match a guests using Name, Phone Number or Reference Number.
To add a new Customer press New and a blank Customer details form will open.
"Marketing"
a. Analyse upcoming periods eg. 4 weeks
Use the main graph to identify highs/lows and how the same period compares to last year.
You can also click on it and drag left/right to see how many diners/parties are booked in daily for the upcoming period and how that compares to last year.
b. Understand diner database
If diner is repeat, Unique will remain the same, but ‘With email’ and ‘With consent’ will still change according yo what is selected.
You can manually Tick/Untick ‘Ok to receive emails’ from Guest’s profile
c. Analyse diner database using Filters
To export your database:
Chose filters if appropriate
Select to export diner with Email Consent
Click Match
Click Export
"Reporting"
Quick Overview
a. Analyse how many diners & groups have dined and will visit your restaurant.
Reporting does not look at who the diners are or allow you to export lists of guests, instead you can analyse & export figures.
b. You can mix and match criteria to view in main graph. For example, instead of viewing Total Diners for the month of August, I could change it to total dinner cancellations for the month of August, You can click on the graph and drag left/right to view daily figures.
"Opening Hours"
a. Hours Scheme is set by default and does not need to be changed.
b. Weekly Rotas- Specify General Rota for days of the week
c. Rota Sessions – Specify opening hours for a specific Rota
d. Special Dates- Create and assign a new rota that will override your normal opening hours.
Learn more here: "How to Change Bookable Hours for Special Dates"
"Restaurant Areas"
Restaurant Areas. These are normally pre-set at the time of TMS build and rarely
need editing.
"Tables"
A full list of all tables and settings as well as combinations.
Pro Tips:
1. You can not add a new table from here, but you can add a new combination.
2. If table type is Normal, both Internet and phone reservations are accepted.
3. If table type is no Online, customer won’t be able to book table/combination online
4. You can edit Covers/Min/Max for tables or combinations to change the amount of people a table can hold.
What's "Seating Priority" ???
Configuring your Seating Priority gives you the control to prioritise the order in which the system allocates tables. For example, you might bookings of two to be allocated on the smaller tables near the window first.
Learn more here: Seating Priority
"Table Groups"
This allows for groupings of tables to be constructed, giving a more flexible grouping mechanism than just restaurant areas. A table group can have any name (but not the name of an existing restaurant area) and the list of tables constituting the group must be comma-separated.
For example, you might be in a Red light setting and need to block a group of tables so you do not exceed the max capacity limit.
You would in this case follow the sequence:
1. Menu/Table Groups
2. Fill out the name of group and enter table numbers, separated by comma and save
3. Go to Menu/Booking restrictions
4. Fill out the details of Block (Eg. Area: "Red Light Block" , Day/Date: 01/12/21-30/12/21 , Time: 6am-11pm, Scope: All) and save.
"Users"
Allows you to give difference access to different users.
To add another user, simply click into the next available cell.
Right click to set password or delete.
"Arrival limits"
Set maximum people arriving per slot and hours
You can specify how many people would Arrive (new bookings) per each slot and how many people per hour
In the image above:
1. From the hours of 9am-10pm, Mon to Sun, they have set 100 an hour limit and 25 at same time.
Pro Tip:
A specific date takes prescedence over a range of date, day and range of dates, so if you place 28/06/2020 7pm-9pm and guests where set at 100 per hour and 50 at same time this will over write any other limits on that day.
"Blocked Times Today"
A list of Daily Blocks applied for the date selected on calendar.
To Add a New Daily block: - Watch demo video here.
To delete an existing block:
1. Go back to the Menu
2. Blocked times today
3. Right click in the row of the block (a button will appear)
4. Select delete
"Booking Restrictions"
This functions allows you to apply recurring & detailed blocks/restrictions
Restriction's can be applied:
For the whole restaurant, an area or table group
Specific Day or range of days of the week
Specific Date or range of dates
Specific times
Large parties (internet reservations only)
Pro Tips:
You must follow a specific syntax as below:
o Days of week: "mon", "tue", "wed", "thu", "fri", "sat", "sun" or "tue-thu"
o Dates: "09/17/12-09/22/12" or "11/28/12"
o Times: "6.30pm-8pm"
To delete a Booking Restriction : right click over the row and select ‘delete’
Learn more here: Booking Restrictions & Scheduling Recurring Blocks
Need help?
Contact our support team on (09) 928 6079 or support@restauranthub.co.nz